I can get my controller off of fast scroll.

Hi Trevor, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, press the RB Button and any of the face buttons (X A Y B) together.

Example: RB + A

This should disable fast scroll.

If you still have issues, please, reset your controller pairing.

To unpair it, press and hold the pair button on top of the controller for a few seconds until it vibrates twice.

Remove the batteries, wait for a few seconds, and reinsert them.

Once this is done, try to pair it again.

Turn on your controller by pressing and holding the Xbox button.

Press and release the Pair button on the Xbox Console.

Within 20 seconds, press and hold the controller’s Pair button (a circular button on top of the controller as you hold it in your hands) until the controller's Xbox button flashes a few times.

That means it's searching for a console.

The Xbox button stays lit once it's connected.

Let me know if it works!

Hello, and thanks for replying!

-I’m using an Xbox one S

-I’m using an Xbox Series S/X controller

-Yes I’m using this controller wirelessly

-I’ve tried resetting my console, re-syncing the controller, updating the controller and more.

-I do not have any external devices connected to my console other than the power supply

There’s a possible chance that this issue could be caused by stick drift, because when I go to the configuration and testing section of the Xbox accessories app in settings, it shows that the left control stick is being pressed even though I’m not actually pressing down on it, however I’m not entirely sure how that ties in with the whole menu browsing being fast since if I leave my controller idle it doesn’t move automatically like having stick drift would.

I’m considering opening up the controller to see if there is anything major or obvious that’s wrong with it because from the exterior there doesn’t appear to be. But if you don’t recommend me doing that then please let me know.

Thanks again for this as I haven’t had much luck elsewhere!

Hi, codzilla584! thank you for your reply.

That means your controller's problem may be hardware-related after all.

Would you mind giving this a try?

- Press and hold your controller's Xbox button until it shuts down.

- Remove your controller's batteries and the Micro-USB cable (if plugged in) for a minute or two.

- Press and hold your console's power button until it shuts down.

- Remove all external devices from the console's USB ports.

- Unplug your console's power cord for 5 minutes.

- Plug the power cord back in, and make sure to use one of the wall's outlets.

- Turn your console on and check if the issues persist.

Best regards.

Hi, codzilla584! thank you for your reply.

Is this also happening with your other controller? or is it isolated to your current one? knowing this would help us determine the source of the issue.

Best regards.

Hi, codzilla584! thank you for reaching out.

My name is AJ, I'm an Independent Advisor for the Xbox Community.

I'm sorry to hear you are experiencing issues with your controller.

I believe additional information is needed.

If you don't mind, I'd appreciate it if you answer the following questions:

• May I ask which Xbox model you have?

• May I ask what kind of Xbox controller you are using?

• Are you using this controller wirelessly?

• Would you mind telling me everything you've tried so far?

• Do you have any external devices plugged into your console's USB ports?



Thank you! I'll be looking forward to your reply.

Best regards.